As insurers have entered the AI age, they’ve often regarded the technology as something like a hot new phone app: They know they want it, but they are still figuring out the best way to use it. For 2026, industry experts foresee a breakthrough year in which AI will become central to how insurers operate—no …
NTT DATA, a global leader in AI, digital business, and technology services, announced the acquisition of Alchemy Technology Services, a specialist insurance technology consultancy. The move reinforces NTT DATA’s commitment to transforming the global insurance ecosystem, addressing current and emerging challenges around agility, modernization, and scalability. In addition to its strong consultancy and Guidewire credentials, …
Consumer expectations are higher than ever, changing as fast as the digital landscape evolves. Modern policyholders demand faster, smarter, and more personalised experiences. This shift is pushing insurers in South Africa and across the continent to rethink how they engage with their customers. For forward-thinking insurance leaders, artificial intelligence, advanced data analytics, and personalisation offer …
The South African insurance industry is facing some significant hurdles that threaten its stability and growth. In this article we take a look at the key challenges and how these can be overcome by embracing digital transformation. 1. Climate change and the rising frequency of natural disasters The frequency and severity of weather-related events have …
We caught up with Michele Jennings, Chief Executive at glu – a division of PPS Insurance, to explore the evolving landscape of insurance in Africa. As the industry navigates rapid technological advancements and shifting customer expectations, we delved into the key opportunities, challenges, and strategic shifts shaping the future. From AI-driven underwriting to digital financial …
According to an article publishes by Citywire, South African insurance companies are increasingly using technological advances and better digital platforms to personalise their client experiences, according to Discovery Insure CEO Robert Attwell. ‘This drive has been seen in various insurance mobile app enhancements and the ability for clients to interact and change their insurance policies,’ …
OneSure Direct is revolutionizing the South African insurance landscape with the launch of InsureBot, as reported by Business Tech. InsureBot, an AI-powered digital assistant, is designed to simplify the way consumers engage with insurance products—making them more transparent, accessible, and easier to understand. What Makes InsureBot Unique? InsureBot is more than just a tool; it’s …
According to Tech Central, South African insurtech Naked has secured R700 million ($38m) in a Series B2 funding round The funding round, which included existing investors such as Hollard and the International Finance Corporation, has drawn funding for the first time from BlueOrchard, a global impact investment firm. The insurtech was launched in 2018 by …
