Digital transformation is not just about being modern—it’s about being meaningful. For Chuma Qwalela, the Head of Strategy and Business Integration at Rand Mutual Assurance, the real challenge of going digital is not about the tech; it’s the mindset. In this interview, she shares how Rand Mutual Assurance is bridging the gap between legacy systems …
Across Africa, the insurance industry is undergoing a period of accelerated change. But while front-end innovation like AI and cybersecurity often grabs headlines, many insurers are quietly tackling a more complex challenge: modernising the legacy core systems that underpin their operations. Legacy platforms, often built over a decade ago, are becoming increasingly difficult — and …
Emerging tech like AI and IoT are reshaping insurance—but not without nuance. We recently interviewed Carli Jacobs, CEO: Swiss Re Africa and Head L&H Middle East & Africa, who offers a refreshingly grounded perspective on what’s worth automating, when AI makes sense, and why responsible AI should guide the way. Q: How do you see …
Leadership in insurance today means more than digital know-how. It’s about cultivating agility, trust, and a culture of innovation. Darryl Grater of Discovery Insure shares what it takes to lead transformation in a time of rapid change and how insurers can balance innovation with responsibility. Q. Darryl, with digital disruption reshaping the insurance sector, what …
Cyber crime is steadily escalating in South Africa’s insurance sector. More and more insurance companies are recognising the need to integrate cybersecurity into their Enterprise Risk Management (ERM) frameworks. With the surge in cyber threats, particularly ransomware attacks, and the evolving regulatory environment, insurance companies require a holistic approach to risk management that encompasses cybersecurity …
Consumer expectations are higher than ever, changing as fast as the digital landscape evolves. Modern policyholders demand faster, smarter, and more personalised experiences. This shift is pushing insurers in South Africa and across the continent to rethink how they engage with their customers. For forward-thinking insurance leaders, artificial intelligence, advanced data analytics, and personalisation offer …
The South African insurance industry is facing some significant hurdles that threaten its stability and growth. In this article we take a look at the key challenges and how these can be overcome by embracing digital transformation. 1. Climate change and the rising frequency of natural disasters The frequency and severity of weather-related events have …
We caught up with Michele Jennings, Chief Executive at glu – a division of PPS Insurance, to explore the evolving landscape of insurance in Africa. As the industry navigates rapid technological advancements and shifting customer expectations, we delved into the key opportunities, challenges, and strategic shifts shaping the future. From AI-driven underwriting to digital financial …
According to an article publishes by Citywire, South African insurance companies are increasingly using technological advances and better digital platforms to personalise their client experiences, according to Discovery Insure CEO Robert Attwell. ‘This drive has been seen in various insurance mobile app enhancements and the ability for clients to interact and change their insurance policies,’ …
OneSure Direct is revolutionizing the South African insurance landscape with the launch of InsureBot, as reported by Business Tech. InsureBot, an AI-powered digital assistant, is designed to simplify the way consumers engage with insurance products—making them more transparent, accessible, and easier to understand. What Makes InsureBot Unique? InsureBot is more than just a tool; it’s …
