Insurance Transformation Africa 2025
Driving Transformation in Insurance
- ITA Day One
- ITA Day Two
- ITA Day One
07:45 AM - 09:00 AMRegistration and Networking
09:00 AM - 09:10 AMChairman Opening Remarks
- Welcome from the Chairperson
- Setting the stage: The state of digital transformation in the insurance sector
09:10 AM - 09:35 AMThe Next Decade of Insurance – Reinventing Business Models for a Digital World
09:35 AM - 10:15 AMPanel Discussion: The Transformative Power of AI in the Insurance Industry
- What are the most effective strategies for integrating AI into existing insurance processes?
- Which case studies showcase successful AI adoption in underwriting, claims processing, and risk assessment?
- How will AI-driven processes enhance the customer experience in the future?
- How can insurance companies ethically utilise big data analytics to improve decision-making and risk modeling?
10:15 AM - 10:35 AMFireside Chat: Leadership in the Digital Age – Transforming Operations for Growth
10:35 AM - 11:05 AMMorning Break, Networking, and Exhibition
11:05 AM - 11:45 AMPanel Discussion: AI, Data, and Personalisation: Tailoring Insurance for the Modern Consumer
- How do modern consumers view the insurance sector and how have their expectations changed?
- What are the challenges and ethical considerations associated with data-driven personalisation?
- How do we integrate AI, chatbots, and automation while maintaining a human touch in customer interactions?
- How can we continue to anticipate changing customer needs through predictive analytics and proactive service?
11:45 AM - 12:25 PMPanel Discussion: Insurtech Collaboration – Partner or Build?
- Should insurers build their own tech or partner with startups?
- Real-world case studies of insurer-insurtech collaborations
- Overcoming barriers to innovation adoption
12:25 PM - 12:45 PMFireside Chat: Cybersecurity and Risk – How Insurance Companies Can Stay Secure in a Digital World
12:45 PM - 01:45 PMLunch Break, Networking, and Exhibition
01:45 PM - 02:25 PMPanel Discussion: Driving Innovation for New Era Insurance
- How can today’s consumer benefit from new digital tools and a data-driven insurance approach?
- What are the industry’s ‘legacy challenges’ and how are insurers overcoming them?
- Collaboration models: Leveraging the strengths of both traditional insurers and insurtech disruptors.
- Insurance transformation: What does the roadmap look like for traditional players?
02:25 PM - 02:55 PMFireside Chat: From Strategy to Execution – Effective Change Management to Drive Digital Transformation in Insurance
02:55 PM - 03:00 PMClosing Remarks
03:00 PM - 03:00 PMEnd of Summit Day 1
- ITA Day Two
08:00 AM - 09:00 AMRegistration and Networking
09:00 AM - 09:10 AMChairman Welcome Address
09:10 AM - 09:35 AMThe CEO’s Perspective – The Future of the African Insurance Market
09:35 AM - 10:00 AMFireside Chat: Digital Transformation and Regulatory Compliance – Finding the Balance
10:00 AM - 10:40 AMPanel Discussion: The Changing Role of Data – From Underwriting to Customer Retention
10:40 AM - 11:10 AMMorning Break, Networking, and Exhibition
11:10 AM - 11:50 AMPanel Discussion: Future of Insurance: What are the Key Trends in Light of New Technologies?
11:50 AM - 12:30 PMPanel Discussion: From Legacy to Digital – the Best Way Forward for Core Infrastructure Transformation
12:30 PM - 01:30 PMLunch Break, Networking, and Exhibition
01:30 PM - 01:55 PMAI Agents in Action: Reimagining Claims – How Design-driven Innovation is Shaping the Future of Insurance
01:55 PM - 02:35 PMPanel Discussion: The Future of Workforce in Insurance: Tech, Culture, and Capabilities in Transformation
02:35 PM - 02:55 PMFireside Chat: The Future of Insurance – What’s Next?
02:55 PM - 03:00 PMClosing Remarks
03:00 PM - 03:00 PMEnd of Summit
